08.11.2023 DAY 1 Video SESSIONS 00:00:00 Official opening 00:14:57 Human resources: what are the solutions to the current shortage? 01:16:25 Artificial intelligence and tourism – definitions and realities 02:21:18 Unlocking the potential of AI for tourism SMEs: insights from Europe-wide research 03:20:16 “Service recovery” in tourism in a world of multiple crises 03:41:13 Tourism and sustainable development 04:42:25 A life for tourism 09.11.2023 DAY 2 Video SESSIONS 00:01:38 Challenges and issues affecting tourism in the Canton of Vaud 00:26:05 Status of the federal tourism strategy 00:45:32 Forum du Tourisme Suisses (FST): the importance of mobility 01:06:33 Tourism in Evian-les-Bains 01:25:40 Montreux’s commitment to tourism 01:49:06 The state of and outlook for tourism worldwide 02:03:20 Culinary Tourism, tourism of taste 02:58:46 Offer and training 03:58:54 Time to eat! 04:20:18 Structuring taste tourism . PRESENTATIONS Barbra Albrecht Dennis Bohle Anouk Bonnemains AndrEA Conconi Rémy Crégut Guillaume Cromer Steve Delasoie Olivier Di Natale Caroline Duparc Marie Forestier Emmanuel Fragnière Marie-Claude Frossard Martine Hofstädter Eric Jakob Alesia Khlusevich & Roland Schegg Josiane Lei Leonie Liesch Francesca Martini Carlos Martin-Rios Michalis Michael Ian Millar Jean-Baptiste Piémontési Lea Pirovino François Pythoud Angela Raimann Michel Rochat Michel Roux Hanna Rychener Kistler Erik Swars Florent Varanne & Fabien Lopez